How would you rate your communication and interpersonal skills?

SENIOR LEVEL
How would you rate your communication and interpersonal skills?
Sample answer to the question:
I would rate my communication and interpersonal skills as proficient. I have had experience in various customer service roles where I had to communicate effectively with customers and colleagues. I am confident in my ability to listen actively, ask relevant questions, and provide clear and concise information. I am also skilled in building relationships and collaborating with others. Overall, I believe my communication and interpersonal skills are strong and would be an asset in a medical receptionist role.
Here is a more solid answer:
I would rate my communication and interpersonal skills as excellent. Throughout my 7 years of experience in customer service roles, I have consistently received positive feedback on my ability to communicate effectively and build strong relationships with customers and colleagues. For example, in my previous role as a receptionist at a busy dental clinic, I was responsible for handling phone calls, scheduling appointments, and coordinating with the dental team. I often had to explain complex procedures to patients in a clear and empathetic manner, ensuring they felt comfortable and informed. I also actively communicated with the dental team to ensure smooth operations and efficient patient care. My ability to listen actively, ask relevant questions, and provide clear and concise information has been instrumental in my success. Furthermore, I am skilled in adapting my communication style to different individuals and situations, allowing me to effectively collaborate with a diverse range of people. Overall, my experience and track record demonstrate my excellent communication and interpersonal skills.
Why is this a more solid answer?
The solid answer includes specific examples of past experiences and achievements related to communication and interpersonal skills, showcasing the candidate's proficiency in these areas. The answer could be further improved by providing more details on how the candidate adapted their communication style in diverse situations.
An example of a exceptional answer:
I would rate my communication and interpersonal skills as exceptional. Throughout my 7 years of experience in customer service roles, I have consistently demonstrated exceptional communication and interpersonal skills. In my previous role as a receptionist at a busy dental clinic, I successfully handled a high volume of incoming calls and effectively managed patient inquiries. I developed a system to quickly and accurately gather necessary patient information, ensuring smooth and efficient communication with the dental team. Additionally, I actively participated in team meetings, contributing ideas and suggestions to improve patient experience. My strong interpersonal skills allowed me to effectively collaborate with the dental team, fostering a positive and supportive work environment. I also took the initiative to attend communication workshops and seminars to further enhance my skills. Overall, my exceptional communication and interpersonal skills have been recognized by both colleagues and patients, and I am confident in my ability to excel in a medical receptionist role.
Why is this an exceptional answer?
The exceptional answer goes above and beyond by providing specific details of accomplishments and actions taken to enhance communication and interpersonal skills. The answer also highlights the candidate's initiative in attending workshops and seminars to further develop these skills.
How to prepare for this question:
  • Reflect on past experiences where your communication and interpersonal skills were tested and how you handled them.
  • Research effective communication techniques and strategies used in a medical receptionist role.
  • Practice active listening and asking relevant questions.
  • Seek feedback from colleagues or supervisors to identify areas for improvement.
  • Attend workshops or seminars focused on communication and interpersonal skills.
What are interviewers evaluating with this question?
  • Communication skills
  • Interpersonal skills

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