Field Service Technician
A Field Service Technician performs maintenance and repairs on equipment and devices, often traveling to various locations to provide hands-on technical support.
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Sample Job Descriptions for Field Service Technician
Below are the some sample job descriptions for the different experience levels, where you can find the summary of the role, required skills, qualifications, and responsibilities.
Junior (0-2 years of experience)
Summary of the Role
We are seeking a motivated and technically inclined individual to join our team as a Junior Field Service Technician. In this entry-level role, you will be responsible for providing on-site customer service, maintenance, and repair of company products. The ideal candidate will have a knack for problem-solving and a strong desire to learn and grow within the field.
Required Skills
- Basic understanding of mechanical and electrical principles.
- Ability to follow diagrams, operations manuals, manufacturer's instructions, and engineering specifications.
- Good communication and customer service skills.
- Basic proficiency with hand tools and diagnostic equipment.
- Ability to troubleshoot, test, repair, and service technical equipment.
- Eagerness to learn new technologies and methodologies.
Qualifications
- High school diploma or equivalent.
- Technical degree or certification in engineering, electronics, or a related field is a plus.
- Valid driver's license and clean driving record.
- Ability to work flexible hours and travel to customer sites, including overnight stays if necessary.
Responsibilities
- Perform routine maintenance and repair services on equipment at customer sites.
- Diagnose errors or technical problems and determine proper solutions.
- Communicate with clients to ensure services meet their needs and expectations.
- Follow all company procedures and protocols while on-site.
- Complete all service work records accurately and within allotted time frames.
- Provide technical support to customers and junior technicians as needed.
- Collaborate with technical team and share information across the organization to build positive relationships.
Intermediate (2-5 years of experience)
Summary of the Role
We are seeking a skilled Field Service Technician to join our team, providing high-quality technical support, maintenance, and repair services for a range of machinery and equipment at customer sites. The ideal candidate will be an excellent problem-solver with a solid understanding of mechanical and electronic systems.
Required Skills
- Proficiency in troubleshooting and repairing mechanical and electronic systems.
- Strong communication and customer service skills.
- High level of independence and ability to work without direct supervision.
- Competence in using tools and diagnostic equipment necessary for the job.
- Good time management and organizational skills.
Qualifications
- Associate's degree in mechanical or electrical engineering, or a related technical field.
- At least 2 years of experience as a field service technician or similar role.
- Valid driver's license and clean driving record.
- Ability to travel to client sites and work flexible hours, including on-call rotations.
- Previous experience with the specific type of equipment or industry served by the company.
Responsibilities
- Performing routine maintenance on equipment and systems.
- Troubleshooting and repairing complex mechanical and electronic problems.
- Providing technical support and training to customers on equipment operation and maintenance.
- Maintaining accurate records of service calls, parts inventory, and maintenance performed.
- Ensuring all work is carried out in accordance with company safety standards and procedures.
- Continuously learning about new technologies and updates to existing equipment.
Senior (5+ years of experience)
Summary of the Role
As a Senior Field Service Technician, the individual will be responsible for providing exceptional on-site customer service, maintenance, and repair work for specialized equipment. This role requires a high level of technical expertise, problem-solving skills, and an innate ability to work independently in the field. The technician will be tasked with managing complex service calls, offering training and guidance to junior technicians, and ensuring customer satisfaction with each service visit.
Required Skills
- Advanced technical troubleshooting and diagnostic skills.
- Proficiency with various hand and power tools.
- Strong communication and customer service skills.
- Ability to read and interpret technical diagrams and manuals.
- Flexibility and ability to adapt to changing work environments.
- Detail-oriented with strong organizational skills
Qualifications
- High school diploma or equivalent; technical degree or certification in electrical or mechanical fields preferred.
- Minimum of 5 years of experience in a field service technician role.
- Valid driver's license and a clean driving record.
- Proven record of safety compliance and understanding of OSHA regulations.
- Experience in providing training and mentorship to junior technicians.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Responsibilities
- Perform routine maintenance, troubleshooting, and repair work on high-end technical equipment at customer sites.
- Ensure prompt and accurate diagnosis of issues and communicate solutions to customers effectively.
- Train and mentor junior field service technicians.
- Manage service scheduling and maintain accurate records of work performed.
- Liaise with the support team to escalate complex issues and provide feedback on recurring technical problems.
- Ensure compliance with safety protocols and procedures at all times.
- Offer exceptional customer service and support, fostering positive relationships with clients.
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