Fare Collection Supervisor
This role involves overseeing the operations and personnel involved in collecting fares for transportation services, ensuring accurate transactions and compliance with financial policies.
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Sample Job Descriptions for Fare Collection Supervisor
Below are the some sample job descriptions for the different experience levels, where you can find the summary of the role, required skills, qualifications, and responsibilities.
Junior (0-2 years of experience)
Summary of the Role
The Fare Collection Supervisor is responsible for overseeing the fare collection process, ensuring that all transactions are conducted efficiently and accurately. This role involves managing a team of fare collectors, handling customer inquiries, and maintaining accurate records of all transactions.
Required Skills
- Leadership and team management
- Attention to detail
- Customer service orientation
- Problem-solving
- Time management
- Analytical thinking
Qualifications
- High School Diploma or equivalent; Associate's or Bachelor's degree preferred.
- Prior experience in customer service, cash handling, or a related field.
- Ability to lead and motivate a team.
- Strong organizational and problem-solving skills.
- Proficiency in computer systems and basic accounting principles.
- Excellent communication and interpersonal abilities.
Responsibilities
- Supervise a team of fare collectors, providing training and guidance as necessary.
- Ensure all fare collection equipment is functioning correctly and troubleshoot any issues.
- Manage the accurate recording and reporting of fare collection data.
- Handle customer inquiries and resolve issues related to fare payment.
- Work with the finance department to reconcile daily collections and prepare deposits.
- Implement and uphold company policies and procedures related to fare collection.
- Coordinate with other departments to optimize fare collection processes.
Intermediate (2-5 years of experience)
Summary of the Role
The Fare Collection Supervisor is responsible for overseeing the operations and maintenance of fare collection systems. This role ensures accurate and efficient processing of transit fares and manages a team dedicated to providing top-notch customer service and support.
Required Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in data analysis and financial reporting.
- Ability to troubleshoot and resolve technical issues.
- Customer service oriented with problem-solving capabilities.
- Adaptability and ability to manage change.
Qualifications
- Bachelor's degree in Business Administration, Finance, Public Administration or a related field.
- Minimum of 2 years of experience in fare collection or a related field.
- Proven supervisory or management experience.
- Strong understanding of financial reporting and auditing practices.
- Experience with electronic fare collection systems and software.
- Knowledge of public transit operations and practices.
Responsibilities
- Manage and supervise the daily operations of the fare collection team.
- Ensure the accuracy and functionality of fare collection equipment.
- Develop and implement policies and procedures for fare collection.
- Provide training and support to fare collection staff.
- Monitor and report on revenue collected from fares.
- Conduct audits and reconciliations of fare revenue.
- Troubleshoot technical issues with fare collection systems.
- Coordinate with other departments to maintain service consistency.
- Handle customer inquiries and resolve fare disputes.
- Stay updated with the latest fare collection technologies and implement necessary upgrades.
Senior (5+ years of experience)
Summary of the Role
As a senior Fare Collection Supervisor, you will be responsible for overseeing the efficient and accurate collection of fares across various transportation services. This role requires strong leadership skills, detailed knowledge of fare collection systems, and the ability to manage a team effectively.
Required Skills
- Leadership and team management
- Excellent communication and customer service skills
- Technical proficiency with fare collection systems and equipment
- Ability to analyze data and create reports
- Detail-oriented with a focus on accuracy and efficiency
- Effective problem-solving and conflict resolution
Qualifications
- Proven experience in supervising fare collection operations or similar.
- Familiarity with electronic payment systems and point of sale technology.
- Knowledge of financial reporting and revenue reconciliation.
- Experience in personnel management, including hiring, training, and performance evaluation.
- Familiarity with transportation industry regulations concerning fare collection.
- Strong problem-solving and decision-making abilities.
Responsibilities
- Supervise and coordinate the activities of fare collection staff to ensure accurate and efficient fare collection.
- Maintain and troubleshoot fare collection equipment, including ticket machines and electronic payment systems.
- Develop and implement policies and procedures for fare collection operations.
- Ensure compliance with all legal and regulatory requirements related to fare collection.
- Manage the resolution of customer complaints regarding fare issues.
- Prepare reports on fare collection performance and revenue.
- Coordinate with other departments, such as finance and customer service, to optimize fare collection processes.
- Train and evaluate staff, and provide ongoing support and guidance to ensure high performance.
- Analyze fare collection data to identify trends and recommend improvements.
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