Workshop Controller
A Workshop Controller oversees the day-to-day running of vehicle service workshops, coordinating technicians, scheduling repairs, and ensuring quality control.
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Sample Job Descriptions for Workshop Controller
Below are the some sample job descriptions for the different experience levels, where you can find the summary of the role, required skills, qualifications, and responsibilities.
Junior (0-2 years of experience)
Summary of the Role
A Junior Workshop Controller is responsible for overseeing the day-to-day operations of a workshop, ensuring efficient workflow and high quality of workmanship. This role requires good organizational skills, basic knowledge of workshop procedures, and excellent communication abilities.
Required Skills
- Strong organizational and multitasking skills.
- Good communication and customer service skills.
- Ability to work under pressure and manage time efficiently.
- Basic problem-solving and decision-making abilities.
- Familiarity with workshop safety procedures and guidelines.
- Basic technical aptitude and willingness to learn.
- Proficiency in administrative software and tools.
Qualifications
- A technical diploma or equivalent in automotive or mechanical engineering.
- Experience in a workshop or automotive repair environment is preferred.
- Basic understanding of vehicle systems and diagnostics tools.
- Valid driver's license.
Responsibilities
- Coordinate daily workshop activities and delegate tasks to technicians.
- Monitor progress of repairs and maintenance, ensuring deadlines are met.
- Ensure that safety regulations and company standards are always adhered to.
- Assist with the diagnosis of vehicle problems and discuss them with clients.
- Handle administrative duties such as job allocations, completion records, and time management.
- Act as an intermediary between clients, technicians, and management.
- Help maintain workshop equipment and organize tools inventory.
- Participate in training sessions to stay updated with the latest industry standards and technologies.
Intermediate (2-5 years of experience)
Summary of the Role
The Workshop Controller is a pivotal role in the automotive service industry, responsible for managing the day-to-day operations of the workshop, ensuring high quality of work, efficient use of resources, and excellent customer service. This role requires strategic planning, strong leadership, and effective communication to deliver outstanding service and maintain the workshop's reputation.
Required Skills
- Excellent leadership and team management skills.
- Strong organizational and multitasking abilities.
- Effective communication and customer service skills.
- Ability to work under pressure and solve problems efficiently.
- Technical expertise in automotive repair and maintenance.
Qualifications
- Proven experience as a Workshop Controller or similar supervisory role in an automotive setting.
- A relevant technical qualification in automotive engineering or related field.
- A strong understanding of vehicle mechanics and electronics.
- Experience with workshop management software and diagnostic tools.
- Valid driver's license.
Responsibilities
- Oversee the entire workshop operations ensuring compliance with company standards and procedures.
- Schedule and delegate work to technicians and mechanics, ensuring efficient workflow.
- Monitor individual and team performance to meet productivity targets.
- Ensure all work is completed to a high standard and in accordance with safety regulations.
- Maintain close communication with the parts department to ensure the availability of necessary parts.
- Assist in diagnosing complex automotive issues when required.
- Liaise with customers to provide updates and handle any issues or concerns.
- Implement continuous improvement strategies to enhance operational efficiency.
- Conduct regular meetings with the team to address any issues and provide support.
Senior (5+ years of experience)
Summary of the Role
As a senior Workshop Controller, you will be responsible for overseeing the operations of the workshop, ensuring that all repair and service jobs are completed to the highest standards, and managing the workflow efficiently. You will act as a key point of contact between the workshop team and the clients, providing excellent customer service and support.
Required Skills
- Excellent leadership and team management skills.
- Strong organizational and time-management abilities.
- Exceptional communication and customer service skills.
- Proficiency in using workshop management software and tools.
- A knack for problem-solving and decision-making.
- Technical expertise relevant to the workshop's specialty.
Qualifications
- Proven experience as a Workshop Controller or a similar role.
- Strong working knowledge of the automobile or manufacturing industry.
- Experience in managing teams and workshop operations.
- Certifications relevant to the industry and role (e.g., technical, management, etc.).
Responsibilities
- Manage and oversee the daily operations of the workshop.
- Ensure that all repairs and services are completed on time and to the client's satisfaction.
- Maximize workshop productivity through efficient workflow management.
- Liaise with clients to provide updates and receive feedback.
- Maintain a safe working environment in compliance with health and safety regulations.
- Monitor inventory levels and order workshop supplies as needed.
- Provide leadership and guidance to the workshop team, fostering a positive work environment.
- Implement continuous improvement strategies to enhance workshop processes and customer experience.
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