IT Infrastructure Manager
An IT Infrastructure Manager oversees the organization's technical infrastructure, ensuring the IT systems' reliability, performance, and security.
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Sample Job Descriptions for IT Infrastructure Manager
Below are the some sample job descriptions for the different experience levels, where you can find the summary of the role, required skills, qualifications, and responsibilities.
Junior (0-2 years of experience)
Summary of the Role
The IT Infrastructure Manager is responsible for overseeing and managing the company's technical infrastructure, including hardware, software, networks, and servers, to ensure high availability and performance. This role requires an individual who can balance day-to-day operations with implementing infrastructure improvements and solutions.
Required Skills
- Network management and troubleshooting
- System administration
- Project management
- Vendor management
- Analytical and problem-solving skills
- Communication and team collaboration
Qualifications
- Bachelor's degree in Computer Science, Information Technology or a related field.
- Understanding of IT infrastructure, networking, and system integration.
- Familiarity with the fundamentals of Linux and Windows systems administration.
- Knowledge of current industry trends and emerging technologies.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
Responsibilities
- Monitor the IT infrastructure to ensure systems are running smoothly and efficiently.
- Implement new system hardware and software, ensuring that it meets company needs and is properly integrated.
- Manage and support server, network and desktop hardware, software, and applications.
- Troubleshoot and resolve infrastructure issues in a timely manner.
- Work closely with the IT team and other departments to identify, recommend, develop, implement, and support cost-effective technology solutions.
- Ensure security of the infrastructure through implementation of best practices and network solutions.
- Prepare and maintain documentation of network configurations and cabling layouts.
- Assist with the development and implementation of IT policies and procedures.
- Manage vendors and service providers to ensure that service levels and agreements are met.
Intermediate (2-5 years of experience)
Summary of the Role
The IT Infrastructure Manager is responsible for overseeing and managing an organization's technical infrastructure, including hardware, software, networks, and data centers to ensure high availability and optimal performance. This role requires strategic planning, team leadership, and staying current with technology trends to ensure that infrastructure components are efficient, secure, and effectively support the IT demands of the business.
Required Skills
- Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems
- Strong critical thinking and decision-making skills
- Strong project management and multi-tasking skills
- Ability to lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals
- High degree of initiative, dependability, and ability to work with little supervision
- Proficiency in ITIL frameworks
- Knowledge of current technological trends
Qualifications
- Bachelor's degree in Computer Science, Information Technology or related field
- 2-5 years of experience managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, etc.
- Experience with monitoring, network diagnostic and network analytics tools
- Experience in interpreting the applicability of local and federal laws/regulations to company operations (e.g., GDPR, HIPAA)
- Strong leadership skills and ability to manage multi-disciplinary teams
- Excellent verbal and written communication skills
- Proven experience in IT infrastructure planning and development
- Certification in relevant IT fields (such as CISSP, CCNP, MCSE)
- Hands-on experience with computer networks, network administration, and network installation
Responsibilities
- Lead and manage the infrastructure team to ensure timely and successful delivery of technical projects and operations
- Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management
- Plan and coordinate the design, installation, and connectivity of computer and network systems to ensure stable and secure operation of the organization's IT assets
- Monitor and manage all installed systems and infrastructure, ensuring proper maintenance and upgrades
- Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, internet, intranet, security, wireless implementations, and so on
- Conduct feasibility studies for various upgrade projects, improvements, and other conversions
- Define and implement IT infrastructure strategy, architecture, and processes
- Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
- Assess vendors and develop test strategies for new hardware and software
- Troubleshoot hardware, software, and network issues when they arise
Senior (5+ years of experience)
Summary of the Role
The IT Infrastructure Manager is responsible for overseeing and managing the company's technology infrastructure to ensure high availability and optimal performance. This role includes strategic planning of upgrades, maintenance of hardware and software, and leading a team of IT professionals.
Required Skills
- Strong leadership and decision-making skills.
- Excellent problem-solving and strategic thinking abilities.
- Effective communication and interpersonal skills.
- Experience with project management and budgeting.
- Technical expertise in network and system administration.
- Knowledge of cybersecurity practices and standards.
- Ability to manage multiple projects and meet deadlines.
Qualifications
- Bachelor's or Master's Degree in Computer Science, Information Technology or related field.
- Minimum of 5 years of experience in managing IT infrastructure.
- Proven track record of leading a team of IT professionals.
- Strong understanding of IT infrastructure components and their interdependencies.
- Experience with cloud-based infrastructure services and their integration.
- Familiarity with IT compliance and governance.
- Professional IT certifications (e.g., ITIL, PMP, or similar) are preferred.
Responsibilities
- Develop and implement IT infrastructure strategies and solutions.
- Oversee the management of technical operations and infrastructure maintenance.
- Ensure security and efficiency of IT infrastructure.
- Lead and manage IT support and maintenance activities.
- Coordinate IT projects to ensure the use of appropriate resources and adherence to budget.
- Provide leadership, vision, and direction for the IT infrastructure team.
- Work collaboratively with other departments to support their technological needs.
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