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SENIOR LEVEL

How do you ensure exceptional communication and interpersonal skills when interacting with internal teams and external stakeholders?

Property Tax Manager Interview Questions
How do you ensure exceptional communication and interpersonal skills when interacting with internal teams and external stakeholders?

Sample answer to the question

To ensure exceptional communication and interpersonal skills, I believe in maintaining open and frequent communication with both internal teams and external stakeholders. I actively listen to their needs and concerns, and respond in a clear and concise manner. I make an effort to understand their perspectives and tailor my communication style accordingly. In addition, I prioritize building strong relationships by being approachable, respectful, and trustworthy. I also make sure to keep everyone well-informed about project updates, timelines, and any changes that may impact them. Lastly, I am proactive in seeking feedback and addressing any issues or misunderstandings that may arise.

A more solid answer

Exceptional communication and interpersonal skills are crucial when interacting with internal teams and external stakeholders. In my previous role as a Tax Manager, I regularly collaborated with cross-functional teams and external consultants. To ensure effective communication, I utilized various channels such as email, phone calls, and face-to-face meetings to convey information, clarify expectations, and address any concerns. I actively listened to the needs and perspectives of others, and tailored my messaging to their level of understanding. For example, when discussing complex taxation concepts with internal teams, I would break down the information into easily digestible explanations. When engaging with external stakeholders, such as tax authorities or property owners, I maintained a professional demeanor and adapted my communication style to suit their preferences. Overall, my goal was to foster positive relationships, build trust, and promote collaboration.

Why this is a more solid answer:

The solid answer provides specific examples and details from past experiences to demonstrate how the candidate has applied exceptional communication and interpersonal skills when interacting with internal teams and external stakeholders. The answer also highlights the importance of tailoring communication style to different audiences and maintaining a professional demeanor. However, it can still be improved by providing more specific examples of challenges faced and how they were overcome.

An exceptional answer

Exceptional communication and interpersonal skills are the foundation of successful interactions with internal teams and external stakeholders. Throughout my career as a Tax Manager, I have implemented several strategies to ensure effective communication and positive relationships. Firstly, I proactively schedule regular team meetings to discuss ongoing projects, provide updates, and address any concerns. This not only keeps everyone informed but also encourages open dialogue and collaboration. When working with external stakeholders, I make it a priority to establish rapport and build trust by actively listening to their needs and concerns. For example, during a complex property tax assessment, I engaged in frequent communication with the tax authorities, seeking clarification on assessment methodologies and providing additional supporting documentation when needed. By demonstrating my expertise and actively engaging with the stakeholders, I was able to successfully negotiate a reduction in the assessed value and save the company significant tax expenses. Additionally, I believe in the power of written communication. I ensure that all emails and reports are clear, concise, and well-organized, providing the necessary information without overwhelming the recipient. Lastly, I always seek feedback from both internal teams and external stakeholders to continuously improve my communication skills and address any areas of improvement.

Why this is an exceptional answer:

The exceptional answer goes above and beyond by providing specific strategies and examples of how the candidate has demonstrated exceptional communication and interpersonal skills in their previous role as Tax Manager. The answer showcases not only the ability to effectively communicate with different stakeholders but also the impact of these skills in achieving favorable outcomes, such as negotiating a reduction in assessed value. The answer also emphasizes the importance of written communication and seeking feedback for continuous improvement. Overall, the exceptional answer demonstrates a comprehensive understanding of the importance of exceptional communication and interpersonal skills in the role of a Property Tax Manager.

How to prepare for this question

  • Reflect on past experiences where you have successfully communicated and interacted with internal teams and external stakeholders. Think about specific challenges faced and how you overcame them.
  • Be prepared to provide examples of how you adapt your communication style to different audiences and situations.
  • Consider the impact of your communication and interpersonal skills in achieving favorable outcomes or building strong relationships.
  • Practice active listening and effective written communication.
  • Seek opportunities to receive feedback and actively implement improvements.

What interviewers are evaluating

  • Communication
  • Interpersonal skills

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