Intermediate (2-5 years of experience)
Summary of the Role
A Workplace Mediator is responsible for resolving conflicts among employees and between employees and management. They facilitate dialogue, promote understanding, and assist parties in reaching mutually agreeable solutions without taking sides.
Required Skills
Exceptional interpersonal and communication skills.
Proficiency in conflict resolution techniques and mediation strategies.
Ability to maintain neutrality and impartiality in all situations.
Strong emotional intelligence and the capacity to manage stress in self and others.
Effective problem-solving and negotiation skills.
Active listening and the ability to empathize with different perspectives.
Good organizational skills with attention to detail.
Qualifications
Bachelor's degree in conflict resolution, human resources, psychology, or related field.
Certification in mediation or conflict resolution is preferred.
2-5 years of proven experience in mediation or conflict resolution within a workplace setting.
Knowledge of employment laws and workplace policies.
Experience working with diverse groups and sensitivity to cultural and individual differences.
Responsibilities
Facilitate discussions between conflicting parties to identify issues and possible solutions.
Assist in the communication process by ensuring a safe and respectful environment for all participants.
Help to clarify the underlying concerns, interests, and needs of the parties involved in a dispute.
Guide the negotiation of a fair and workable agreement that is acceptable to all parties.
Prepare and draft settlement agreements for conflicting parties to review and sign.
Follow up with parties to ensure that agreements are being implemented effectively.
Conduct mediations in accordance with established laws, regulations, and ethical standards.
Collaborate with human resources, legal, and management teams to ensure that mediation efforts are aligned with company policies and objectives.
Provide conflict resolution training to staff as needed.