Can you give an example of a time when you had to communicate complex technical information to non-technical stakeholders?

Sample answer to the question

Oh, sure. During my previous job at Tech Solutions Inc., we developed an automation system that reduced processing times by 30%. I needed to explain this to our marketing team, who were pretty much all non-techies. I just broke down the technical jargon into simple concepts. Like, I compared the system to a team of robots who could work super fast without getting tired. This seemed to help them understand the benefits without getting bogged down in the tech details.

A more solid answer

Certainly! At my last position with Automatech Industries, we were integrating a complex SCADA system to manage our manufacturing processes. The goal was to enhance efficiency by automating several manual tasks. When it was time to present our project to the sales and admin teams, I used analogies they could relate to, such as explaining the system's interface as a smart home control panel that automates lighting, temperature, and security. This helped them grasp how automation elements could streamline operations without diving into the technical minutiae. By relating these concepts to everyday experiences, I made the complex system seem less intimidating and more approachable.

Why this is a more solid answer:

The solid answer is an improvement because it relates to the candidate's background in automation engineering, and shows an effort to tailor the communication to the audience's understanding. It still could show more about how this communication exemplifies leadership qualities, or how it might assist in mentoring others. Additionally, reflecting on the outcome of this communication — how it positively impacted the project or team's performance — could further enhance the response.

An exceptional answer

Absolutely! While I was the lead engineer at Innovative Automations Corp., my team developed an advanced automated inventory tracking system using machine learning algorithms. To get buy-in from our finance and operations departments, who were not versed in technical lingo, I crafted a series of interactive workshops. We used tangible props, akin to puzzle pieces, to represent data flow through machine learning models. The props symbolized inventory items, and we walked through how each piece was tracked and predicted by the system. This hands-on approach not only demystified the complexity but also fostered a collaborative environment where I could mentor less technical colleagues on the strategic value of automation. It was empowering for them and crucial for the cross-departmental support we needed. The project was a success, significantly reducing lost inventory by 40%, which was celebrated company-wide.

Why this is an exceptional answer:

This exceptional answer showcases the candidate's expertise in automation technologies and reflects their proficiency in not just delivering complex information, but also in educating and engaging stakeholders actively. The interactive workshop and use of tangible props demonstrate creativity, an innovative approach to communication, and leadership skills. The answer also quantifies the success of the project, tying back into the engineer's role and the goal of improving efficiency. Moreover, by facilitating a collaborative environment, the candidate shows their ability to lead and mentor effectively, addressing all evaluation areas in the context of the job description.

How to prepare for this question

When preparing to discuss complex technical information with non-technical stakeholders, start by identifying the key concepts that need to be conveyed and consider the stakeholder's perspective. What's the importance to them? What might their concerns be?
Use metaphors or analogies related to everyday experiences, making technical concepts relatable. This helps bridge the gap between complex engineering and practical applications.
Develop a narrative that connects the technical project with business goals or outcomes. This will make it easier for non-technical stakeholders to see the value of the technical work.
Rehearse giving simplified explanations of complex systems to a non-technical friend or family member and ask for feedback. This can help refine the communication style and ensure clarity.
Be ready to adapt your message on the fly and gauge engagement. If stakeholders seem lost, be prepared to switch tactics or simplify further.

What interviewers are evaluating

Understanding of technical information
Ability to simplify and communicate complex ideas
Relevance to automation engineering
Demonstrated leadership and mentoring abilities