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SENIOR LEVEL

Describe a situation where you had to troubleshoot a complex automation-related issue. What steps did you take to resolve it?

Automation Engineer Interview Questions
Describe a situation where you had to troubleshoot a complex automation-related issue. What steps did you take to resolve it?

Sample answer to the question

Oh, there was this one time at my last job where we were dealing with a tricky automated assembly line glitch. It kept misaligning parts, you know. So, I started fixing it by just breaking down the problem. Checked the sensors first, they seemed okay. Then I moved to the software, updated some old code that seemed to smooth things over. But, it wasn't just that, the actuator was acting up too, so I recalibrated that bad boy and, voil, no more misaligned parts!

A more solid answer

On my previous team, we had an instance where our robotic painting system started to apply uneven coatings. This was a critical issue, impacting product quality. Step one was to gather all available data logs for analysis. I sat down with our software engineers to review recent updates and their implications on the system's performance. Once we identified a few potential causes, I led a cross-discipline troubleshooting session, involving mechanical and software engineers. We simulated the conditions and pinpointed a fault in the motion control algorithm, combined with a calibration drift in our painting robots. My contribution involved coding a patch and orchestrating a recalibration routine, effectively solving the issue and documenting the solution for future reference.

Why this is a more solid answer:

This solid answer highlights the candidate's analytical approach and technical expertise while solving complex automation-related issues. It mentions collaborating with a team and leading sessions, demonstrating communication and leadership skills. However, it could have elaborated on the specific programming languages used and additional steps taken to ensure the effectiveness of the solution. Mentioning how they stayed up to date with emerging technologies may also enhance its impact.

An exceptional answer

In a previous position as an Automation Engineer, we once faced an intricate challenge when our high-speed packaging system's efficiency plummeted. My first move was to conduct a meticulous analysis of the anomaly reports and system logs. After consulting with the team, we isolated the issue to a recent software update and a malfunctioning servo motor. By leveraging my in-depth knowledge of C++ and Python, I personally developed a diagnostic script to monitor system performance, isolating inefficiencies. Furthermore, during a brainstorming session I led, we innovated a predictive maintenance model using machine learning techniques adapted from a project I spearheaded beforehand. This not only rectified the immediate problem but improved overall system resilience. Post-resolution, I conducted workshops with junior staff to disseminate the processes we had implemented, ensuring the knowledge was embedded within our team.

Why this is an exceptional answer:

This exceptional answer provides a detailed narrative that aligns well with the job description, conveying the candidate's expertise in software development, analytical problem-solving, and leadership. It showcases an ability to identify issues, collaborate with a team, lead innovative solutions, and mentor others. It also demonstrates proficiency in programming languages and application of machine learning to automation, identifying areas for improvement, and emphasizing continuous education, all of which are desirable traits for the senior role described.

How to prepare for this question

  • Prepare by recalling specific examples of complex issues you have successfully resolved, focusing on the steps you took and your reasoning.
  • Highlight your technical troubleshooting skills by mentioning the tools and programming languages you utilized to diagnose and fix the issue.
  • Showcase your ability to collaborate by describing instances where you joined forces with a cross-functional team or led a group through a troubleshooting effort.
  • Demonstrate leadership by providing insights into how you communicated the problem and resolution, mentored junior staff or delegated tasks effectively.
  • Outline how you stay current with industry trends and continuing education, applying that knowledge to troubleshoot and innovate solutions for automation-related issues.

What interviewers are evaluating

  • Troubleshooting process
  • Technical knowledge
  • Communication skills
  • Leadership and mentorship abilities
  • Problem-solving capabilities

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