Business Account Manager
A professional who builds and maintains client relationships, identifies business opportunities, negotiates and closes business deals while maintaining extensive knowledge of current market conditions.
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Sample Job Descriptions for Business Account Manager
Below are the some sample job descriptions for the different experience levels, where you can find the summary of the role, required skills, qualifications, and responsibilities.
Junior (0-2 years of experience)
Summary of the Role
As a Junior Business Account Manager, you will be responsible for establishing and nurturing relationships with our business clients. You will manage client accounts, understand their needs, and ensure that our services align with their business goals. You should be motivated, detail-oriented, and possess excellent communication skills to thrive in this role.
Required Skills
- Client relationship management
- Project management
- Effective communication
- Time management and organization
- Analytical thinking
- Problem-solving
- Adaptability
- Negotiation
Qualifications
- Bachelor's degree in Business Administration, Marketing, or related field.
- Proven ability to manage multiple projects while paying strict attention to detail.
- Strong listening, negotiation, and presentation abilities.
- Excellent verbal and written communication skills.
Responsibilities
- Manage and maintain relationships with a portfolio of business clients.
- Understand client needs and identify new business opportunities within existing accounts.
- Ensure the timely and successful delivery of solutions according to customer needs and objectives.
- Coordinate with internal teams to ensure client requirements are met.
- Track key account metrics and deliver reports to senior management.
- Assist with challenging client requests or issue escalations as needed.
Intermediate (2-5 years of experience)
Summary of the Role
The Business Account Manager is responsible for managing and nurturing relationships with business clients to ensure that their needs are met and to identify sales opportunities. This role requires a combination of strategic account planning, sales skills, and exceptional communication abilities to maintain and grow the company's business accounts.
Required Skills
- Strategic account planning
- Client relationship management
- Sales and negotiation tactics
- Customer service orientation
- Financial acumen
- Time management
- Project management
- Analytical and problem-solving skills
Qualifications
- Bachelor's degree in Business Administration, Sales, Marketing, or related field.
- Proven work experience as a Business Account Manager, Sales Account Manager, or relevant role.
- Experience in delivering client-focused solutions based on customer needs.
- Proven ability to manage multiple account management projects at a time while maintaining sharp attention to detail.
- Experience with CRM software and MS Office (particularly MS Excel).
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
Responsibilities
- Develop and maintain strong relationships with key business clients.
- Identify business needs and opportunities, and work with clients to create solutions that fulfill their objectives.
- Develop strategic account plans to increase sales and revenue from existing accounts.
- Negotiate contracts and close agreements to maximize profits.
- Ensure the timely and successful delivery of solutions according to customer needs and objectives.
- Coordinate with internal teams, including sales, marketing, customer service, and finance, to improve the entire customer experience.
- Prepare reports on account status and report to management on a regular basis.
- Stay up-to-date with industry trends and maintain a deep understanding of competitors' products and services.
Senior (5+ years of experience)
Summary of the Role
As a Senior Business Account Manager, you will be responsible for maintaining and expanding relationships with strategically important large customers. Assigned to three to five named customers, you'll be expected to achieve sales quota and assigned strategic account objectives. Your role involves representing the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers' needs and expectations are met by the company.
Required Skills
- In-depth knowledge of the industry and its current events.
- The ability to handle pressure and meet deadlines.
- Skill in prioritizing and triaging obligations.
- Attention to detail.
- Excellent time management and organization.
Qualifications
- Proven account management or other relevant experience.
- Experience in delivering client-focused solutions based on customer needs.
- Proven ability to manage multiple projects at a time while paying strict attention to detail.
- Excellent listening, negotiation and presentation skills.
- Excellent verbal and written communications skills.
- BA/BS degree or equivalent, preferably in Business Administration, Sales, or a related field.
Responsibilities
- Develop and maintain long-term relationships with accounts and key stakeholders.
- Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers' expectations.
- Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
- Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
- Negotiate contracts and close agreements to maximize profit.
- Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment.
- Manage complex sales cycles with multiple stakeholders.
- Act as the liaison between customers and internal teams, ensuring clear understanding of customer requirements and delivering solutions with a high level of satisfaction.
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