Telecom Billing Analyst
A Telecom Billing Analyst is responsible for analyzing and auditing telecommunications billing data. They ensure the accuracy of billing processes, manage tariff and contract compliance, and identify cost-saving opportunities.
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Sample Job Descriptions for Telecom Billing Analyst
Below are the some sample job descriptions for the different experience levels, where you can find the summary of the role, required skills, qualifications, and responsibilities.
Junior (0-2 years of experience)
Summary of the Role
The Telecom Billing Analyst is responsible for ensuring accurate billing activities for telecommunication services, including data analysis, billing system maintenance, and assisting in the resolution of billing disputes. This role is critical in managing the financial relationship with telecom clients and helping to minimize revenue leakage.
Required Skills
- Analytical and detail-oriented with strong numerical skills.
- Proficient in MS Office Suite, especially Excel.
- Good communication and customer service skills.
- Ability to work in a team and independently.
- Basic knowledge of billing software and databases.
Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, or related field.
- Understanding of basic billing and accounting principles.
- Professional certification in billing/coding (optional).
- Familiarity with telecom services and products is beneficial.
Responsibilities
- Review and verify telecom billing data for accuracy and completeness.
- Assist with the maintenance and update of billing systems.
- Identify and resolve billing discrepancies and disputes.
- Collaborate with cross-functional teams to improve billing processes.
- Support in preparing periodic billing reports for management.
- Work closely with customer service teams to address client billing inquiries.
- Ensure compliance with relevant regulations and company policies in all billing activities.
Intermediate (2-5 years of experience)
Summary of the Role
A Telecom Billing Analyst is responsible for analyzing and auditing telecommunications billing data to ensure accuracy and compliance with contractual agreements. This role involves working with large datasets, identifying billing discrepancies, and providing solutions to resolve errors and optimize billing processes. The ideal candidate will possess strong analytical skills, attention to detail, and a solid understanding of telecommunication billing systems and rate structures.
Required Skills
- Analytical and quantitative skills
- Attention to detail
- Proficiency in Microsoft Excel and data analysis tools
- Knowledge of telecommunications rates, tariffs, and billing cycles
- Ability to manage large sets of data
- Strong organizational and time management skills
- Effective communication and interpersonal skills
Qualifications
- Bachelor's degree in Finance, Accounting, Economics, or a related field.
- 2-5 years of experience in billing analysis, preferably in the telecom industry.
- Strong understanding of telecommunication services and billing procedures.
- Proficiency with billing systems and database software.
- Knowledge of regulatory requirements related to telecom billing.
- Experience with data analysis and financial reconciliation.
- Excellent problem-solving and communication skills.
Responsibilities
- Review and audit telecommunications invoices for accuracy and compliance with contractual terms.
- Identify and resolve billing discrepancies and errors.
- Analyze and reconcile accounts to ensure correct billing of services.
- Work closely with the billing department to implement changes and optimize billing processes.
- Prepare reports and analyses of billing data for management review.
- Maintain up-to-date knowledge of industry billing practices and regulations.
- Collaborate with other departments to resolve billing issues and enhance customer satisfaction.
- Assist in the development of billing system improvements to increase efficiency.
Senior (5+ years of experience)
Summary of the Role
The Telecom Billing Analyst is responsible for the accurate and timely auditing, analyzing, and processing of telecommunications invoices and billing data. They ensure compliance with contractual agreements, manage disputes, and work towards minimizing costs while maximizing telecom service efficiency. The role requires a detail-oriented individual with extensive experience in the telecommunications industry, adept at financial data analysis and possessing a strong understanding of telecom billing processes.
Required Skills
- Strong analytical and problem-solving skills.
- Excellent attention to detail and accuracy.
- Proficiency with financial software and advanced Excel skills.
- Strong communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Time management skills and the ability to handle multiple tasks simultaneously.
Qualifications
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- Minimum of 5 years experience in telecom billing or related area.
- In-depth knowledge of telecommunication services, products, and billing cycles.
- Experience with telecom expense management (TEM) software and systems.
- Familiarity with regulatory standards and compliance requirements in the telecom industry.
- Proven record of managing large datasets and performing complex financial analysis.
Responsibilities
- Analyze and audit telecom invoices for accuracy and compliance with contracts.
- Identify billing discrepancies and resolve disputes with service providers.
- Collaborate with cross-functional teams to ensure timely payment of invoices.
- Manage and maintain telecom inventory and related documentation.
- Develop and implement cost-saving initiatives and billing optimization strategies.
- Prepare and present detailed billing reports and analysis to management.
- Keep up-to-date with industry regulations and changes that may impact billing.
- Provide guidance and training to junior staff on billing processes and best practices.
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