Internal Communications Coordinator
This role is responsible for facilitating effective communication within an organization. They may develop communication strategies, create internal messages, and ensure that employees are informed about company updates, policies, and initiatives.
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Sample Job Descriptions for Internal Communications Coordinator
Below are the some sample job descriptions for the different experience levels, where you can find the summary of the role, required skills, qualifications, and responsibilities.
Junior (0-2 years of experience)
Summary of the Role
The Internal Communications Coordinator is responsible for aiding in the creation and implementation of communication strategies within the organization to ensure employees are well informed and motivated. This role involves working closely with various departments to gather information and craft messages that align with the company's culture and goals.
Required Skills
- Excellent written and verbal communication skills.
- Basic knowledge of communications principles and practices.
- Ability to effectively convey information to a variety of audiences.
- Capability to work with cross-functional teams.
- Familiarity with content management systems and social media platforms.
- Proficiency in MS Office.
Qualifications
- Bachelor’s degree in communications, journalism, public relations or relevant field.
- Adept at technology and proficiency with communication software.
- Excellent writing, editing, and proofreading skills as well as the journalistic ability to source stories from employees.
- Strong speaking skills.
- Good organizational and time-management skills.
- An ability to work well under pressure and to tight deadlines.
Responsibilities
- Assist in developing and executing internal communication plans and strategies.
- Draft and edit communications copy (e.g., newsletters, intranet updates, emails).
- Organize initiatives and plan events or webinars.
- Facilitate effective internal communications and maintain a communications calendar.
- Support various departments with communication efforts.
- Gather feedback from employees and analyze communication effectiveness.
- Adhere to the company’s style guide, ensuring that we produce high-quality and error-free copy.
- Help in maintaining internal databases up-to-date.
Intermediate (2-5 years of experience)
Summary of the Role
The Internal Communications Coordinator is responsible for crafting and disseminating clear and compelling communications within an organization. This role entails ensuring that employees are informed and engaged with the company's mission, values, and ongoing projects.
Required Skills
- Excellent communication and interpersonal skills.
- Strong organizational and planning skills.
- Proficiency with Microsoft Office Suite and content management systems.
- Knowledge of graphic design principles and software is a plus.
- Ability to handle sensitive information with integrity and confidentiality.
Qualifications
- Bachelor's degree in communications, journalism, public relations or related field.
- Proven experience in a communications or public relations role, ideally within a corporate environment.
- Strong writing, editing, and proofreading skills are essential, as well as the ability to tailor messages to different audiences.
- Experience in managing internal communication tools like intranets, email newsletters, and social media.
- Ability to work effectively under tight deadlines and manage projects independently.
Responsibilities
- Develop and implement internal communication strategies and plans that align with the company's objectives.
- Write, edit, and distribute content, including newsletters, company bulletins, and intranet updates.
- Manage internal communication channels to maximize employee engagement and message reach.
- Collaborate with various departments to ensure accurate and timely dissemination of information.
- Measure the effectiveness of internal communications and make recommendations for improvement.
- Assist in organizing company events and managing staff announcements.
- Ensure internal communication messages are consistent across all mediums and for different departments within the organization.
Senior (5+ years of experience)
Summary of the Role
The Internal Communications Coordinator will be responsible for developing and implementing communication strategies to ensure that our employees are informed and engaged. This role involves managing internal communication channels, crafting informative and motivational messages, and gathering feedback to improve communication efforts. The ideal candidate will be an experienced communicator who can work closely with various departments to keep all staff aligned with the company's goals and values.
Required Skills
- Excellent writing, editing, and proofreading skills.
- Strong leadership and organizational skills.
- Expertise in internal communications best practices.
- Proficiency in content management systems and social media platforms.
- Competency in measurement and analytics tools to gauge communication effectiveness.
- Flexibility and adaptability to manage multiple tasks in a high-paced environment.
- Familiarity with graphic design principles and software for creating engaging content.
Qualifications
- Bachelor's degree in Communications, Public Relations, Journalism, or related field.
- A minimum of five years of experience in corporate communications, public relations or related roles.
- Proven track record of designing and implementing successful internal communication strategies.
- Strong understanding of different communication channels and how best to utilize them for internal audiences.
- Experience in managing projects and events involving cross-functional teams.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- Outstanding written and verbal communication skills.
Responsibilities
- Develop and execute internal communication strategies that effectively convey the company's goals, initiatives, and corporate culture to employees.
- Manage and oversee the distribution of internal communication materials, such as newsletters, emails, and intranet content.
- Work with department heads and senior management to coordinate company-wide messages and ensure consistent communication.
- Organize and facilitate town hall meetings, webinars, and other events to promote dialogue and transparency within the company.
- Monitor and report on the effectiveness of communication strategies, using employee feedback and engagement metrics as benchmarks.
- Edit and draft content, ensuring clarity, coherence, and a tone that reflects the company's values and brand voice.
- Assist in crisis communication planning and response, maintaining communication transparency and accuracy during critical times.
- Provide communications support for HR initiatives, such as change management, policy updates, and employee recognition programs.
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