Network Operations Manager
Responsible for overseeing the daily operations of network infrastructure, ensuring reliability and performance for users and handling the implementation of new network solutions.
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Sample Job Descriptions for Network Operations Manager
Below are the some sample job descriptions for the different experience levels, where you can find the summary of the role, required skills, qualifications, and responsibilities.
Junior (0-2 years of experience)
Summary of the Role
A Network Operations Manager at a junior level is responsible for overseeing and coordinating the daily operations of a company's network systems. They ensure the performance and reliability of networks, work closely with IT teams, and aid in the development and implementation of network strategies.
Required Skills
- Leadership and team management
- Network performance monitoring and analysis
- Basic network configuration and maintenance
- Time management and prioritization
- Quick learning abilities and adaptability
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Basic understanding of network infrastructure and components such as routers, switches, firewalls, and others.
- Familiarity with network operating systems and monitoring software.
- Strong troubleshooting and problem-solving skills.
- Effective communication skills both written and verbal.
Responsibilities
- Supervise and manage the network operations team to ensure efficiency and reliability of network services.
- Monitor network performance, troubleshoot issues, and coordinate maintenance and upgrades to ensure minimal downtime.
- Assist with developing and implementing network policies and procedures.
- Help in the procurement of network equipment and managing vendor relationships.
- Ensure network security by coordinating with security specialists to implement protective measures.
- Report on network operation status and any incidents to upper management.
- Facilitate training for network operations staff to improve their technical skills.
- Collaborate with IT teams and other departments to align network operations with overall business goals.
Intermediate (2-5 years of experience)
Summary of the Role
The Network Operations Manager is responsible for overseeing the daily operations of network services to ensure the stability and reliability of enterprise networks. This role involves managing a team of network professionals, implementing network policies, and coordinating with various departments to meet the organization's networking needs.
Required Skills
- Excellent leadership and team management skills.
- Strong problem-solving and analytical thinking.
- Effective communication and interpersonal skills.
- Proficient in managing multi-vendor network environments.
- Ability to prioritize and manage multiple projects and tasks.
- Detail-oriented with a strategic approach to network planning.
- Familiarity with IT service management principles and frameworks like ITIL.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum of 2 years' experience in network management or supervisory role.
- Certifications such as CCNA, CCNP, or equivalent are highly desirable.
- In-depth understanding of network infrastructure and hardware.
- Knowledge of industry-standard network protocols and services (BGP, OSPF, MPLS, QoS).
- Familiarity with network security practices and solutions.
- Experience with network diagnostic, monitoring, and analysis tools.
Responsibilities
- Lead and manage the network operations team to ensure high availability and optimal performance of network infrastructure.
- Develop, implement, and monitor network policies, procedures, and standards to maintain network integrity.
- Coordinate with IT support, security, and other departments to ensure alignment with the organization's objectives.
- Oversee network upgrades and improvements, including the adoption of new technologies.
- Troubleshoot complex network issues and provide strategic solutions.
- Manage vendor relationships and negotiations for network-related products and services.
- Ensure compliance with regulatory standards and maintain network security protocols.
- Analyze network performance data and produce reports for upper management.
- Develop disaster recovery plans to minimize downtime in the event of network failures.
Senior (5+ years of experience)
Summary of the Role
As a Network Operations Manager, you will be responsible for overseeing the daily operations of network services and ensuring the stability and integrity of in-house voice, data, video, and wireless network services. This role involves significant leadership and coordination with the network operations team to ensure optimal performance of network resources.
Required Skills
- Strategic planning and network design skills.
- Excellent analytical and problem-solving abilities.
- Strong communication and interpersonal skills for liaising with vendors, team members, and other departments.
- In-depth knowledge of network monitoring and analysis tools.
- Project management skills for overseeing network projects and initiatives.
- Ability to work under pressure and manage multiple priorities.
- Proficiency in network operation center (NOC) best practices and ITIL frameworks.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 5 years of experience in network management or leadership roles.
- Proven experience in managing large-scale and complex network infrastructures.
- Excellent understanding of current networking technologies, including LAN/WAN, TCP/IP, VoIP, MPLS, BGP, VPN, and wireless communications.
- Certifications in networking such as CCNP, CCIE, or equivalent are highly valued.
- Strong leadership abilities with experience in team management and staff development.
- Experience with network security practices, disaster recovery, and contingency planning.
Responsibilities
- Manage and lead the network operations team to ensure high availability and reliability of network infrastructure.
- Develop, implement, and oversee policies and procedures to ensure consistent network performance and service levels.
- Monitor network performance, troubleshoot complex issues, and provide solutions to ensure minimal downtime.
- Collaborate with internal stakeholders and external vendors to design and deploy network solutions that meet organizational needs.
- Manage budget and ensure cost-effectiveness of network operations.
- Keep abreast of new networking technologies and integrate them into the existing network environment as appropriate.
- Ensure compliance with regulatory requirements and maintain network security protocols.
- Prepare and review reports on network operations and maintenance.
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