Senior (5+ years of experience)
Summary of the Role
As a Senior Auto Repair Coordinator, you will play a critical role in overseeing and optimizing the operations of our service centers, ensuring customer satisfaction and high-quality vehicle maintenance and repairs. This role requires a combination of technical automotive knowledge and strong organizational skills to manage work schedules, communicate effectively with clients, and supervise a team of technicians.
Required Skills
Leadership and team management
Problem-solving and decision-making
Organizational and time management
Technical automotive expertise
Computer literacy and proficiency in shop management software
Qualifications
Proven track record of managing an auto repair shop or service center.
Strong technical knowledge of automotive systems and repair techniques.
Excellent organizational and leadership skills.
Ability to diagnose complex mechanical issues and develop effective repair strategies.
Experience with inventory management and procurement.
Familiarity with safety and environmental regulations pertinent to auto repair operations.
Strong customer service orientation with the ability to handle complaints and resolve issues.
Proficiency in using auto repair shop management software.
Valid driver's license and clean driving record.
ASE Certification or equivalent is preferred.
Responsibilities
Manage daily operations of the auto repair shop, ensuring efficient workflow and high-quality service.
Coordinate with technicians to diagnose vehicle issues and develop appropriate repair strategies.
Oversee inventory management, ensuring parts and supplies are available and accounted for.
Establish and maintain relationships with vendors and suppliers.
Implement and monitor compliance with safety and environmental regulations.
Handle customer inquiries and resolve any issues or complaints to maintain high customer satisfaction levels.
Train and mentor junior staff, providing guidance on repair techniques and customer service best practices.
Evaluate and optimize repair processes to improve turnaround times and reduce costs.
Analyze performance metrics and generate reports on shop productivity and profitability.
Stay abreast of industry trends and technological advances in auto repair.